Always be honest and transparent with yourself and others.
When uncertain, don’t make something up. If you make an educated guess or assumption, disclose it to the recipient.
Avoid conflicts of interest by disclosing personal financial interests, outside business activities, and relationships that may compromise impartiality. Do not accept kickbacks or gifts from external parties without approval from a Stately executive.
Do not use company resources, information, or relationships for personal gain without approval.
Safeguard proprietary information and trade secrets, and refrain from sharing them with competitors or using them for personal benefit.
Leave the workplace in the same condition you arrived. Your family is counting on you.
Prioritize safety by following established protocols, using appropriate personal protective equipment, and reporting concerns.
Prevent actions that endanger oneself or others, maintaining a safe working environment.
Ensure customers do not access restricted areas without proper authorization and escort.
Safeguard passwords, access keys, and security measures.
Never compromise on quality and avoid the temptation of shortcuts. Prioritize doing things the right way.
Follow established procedures. If you have process improvement suggestions, suggest them through the appropriate channels.
Report any observed or suspected instances of cutting corners to promote accountability and continuous improvement.
Arrive at work, to jobsites, and to meetings on time. Your customers and coworkers are counting on you.
Problems don’t get better with age. Address them promptly.
Don’t make excuses. Instead, take responsibility for mistakes, rectify them, and learn from them.
Stick to deadlines, and give plenty of forewarning if a deadline will be missed.
Take the initiative to solve problems or address challenges before seeking assistance from others, actively seeing creative and innovative solutions rather than getting stuck on obstacles.
When you must present others with problems, also present potential solutions.
Embrace feedback as an opportunity for growth, actively seeking it from supervisors, peers, and mentors. Never take feedback personally, and always be appreciative.
Don’t waste people’s time. Be brief, be brilliant, be gone.
Only schedule meetings if an email or discussion won’t suffice.
Keep meetings focused, avoid going off-topic, and participate. Be prepared to discuss, explain, challenge and/or ask questions.
Praise in public, criticize in private. When critical feedback is warranted, criticize the action, not the person.
Seek first to understand, then to be understood. Listen actively without interrupting, and be open-minded to different perspectives and opinions.
Engage in vigorous debate, but support decisions once they are made.
Encourage and suggest, but do not direct members of other teams on how to do their jobs.
Address minor interpersonal issues directly before involving managers or HR.
Communicate intentions openly when engaging with team members, avoiding indirect tactics.
While our industry doesn’t require formal dress, all management, sales, office, and administrative employees should aim for a professional and presentable look that our highest-end customers would find appropriate.
Shop and field employees should wear presentable clothing appropriate for the demands of the job and the working environment, ensuring safety and functionality.
Use appropriate and respectful language when interacting with customers, vendors, and external parties. Foul language degrades your reputation and Stately’s.
Review written communication carefully before sending to ensure clarity and intent. If in doubt, ask someone else to review.
When emails are unable to effectively convey your intent, have a discussion in-person, on the phone, or over video chat.
When working with external parties (e.g. with customers on a jobsite), all employees and subcontractors should strive to present Stately in a professional manner. If an external party makes a request that is outside your authority or knowledge to provide, respectfully inform the requestor that you cannot fulfill the request, but that you will connect them with the Stately team member who can. Then make that connection immediately.