Your Personal Assistant

We’re here to help! Making a house a home is personal, and we take it very personal. We understand the challenges and frustrations that come with online shopping. That’s why we are giving you a dedicated personal assistant to help you through the process. You’ll speak to the same person every time you call, day or night, seven days a week. In addition to enjoying a good conversation, your personal assistant will provide you with updates on your shipment status, assist with returns/exchanges, provide design support and coordinate installation services. It is our pleasure to personally assist you in any way possible. Call and get to know us today at 833.STATELY  /  833.782.8359.

 

Shipping & Delivery

Your personal assistant will work closely with our warehouses to provide you with the most up to date and accurate shipping details. You will be contacted within 48 hours of placing your order to provide an approximate delivery time frame. Your personal assistant will also assist in coordinating delivery appointments that work within your schedules.  Do you require special accommodations at delivery? No problem, your personal assistant will ensure everything goes according to plan.

 

Design Services

Are you thinking about refreshing a room, remodeling an entire home or just looking for a final finishing touch? We have decades of experience designing spaces and assembling collections. It would be our pleasure to assist you on your journey to the perfect space. Your personal assistant will work with our team of designers to provide tips, trends and recommendations specific to your style.

 

Returns & Exchanges

Did you receive something incorrect or damaged? Maybe it didn’t fit or you simply changed your mind. No problem. Your personal assistant will handle your return or exchange from start to finish. Whether you need a few missing parts or want an entire new silhouette, we’ll work it out. Your personal assistant will work to make the transition as seamless and stress free as possible.

 

Installation Services

Is hanging that new chandelier a daunting assignment? Not to worry. Your personal assistant will help coordinate a local installer that can handle all your needs. Give us a little basic information, and we will find a professional that’s up to the task. Whether it’s assembling a new cabinet, wiring a chandelier or hanging a painting, your personal assistant will help schedule a contractor that has the necessary tools and training to get the job done right.